Video & Audio Center Is a Scammer

Introduction: A Cut-and-Dried Case of Felony Fraud

On September 8, 2025, I purchased a television for $1,362.05 from a seller called "Video & Audio Center - Same Day Shipping" on Amazon. I never received the TV. Instead, the seller sent me an empty envelope via UPS and entered the UPS tracking number into Amazon to make it appear as though the TV had been delivered. In the seller's messages to me, they have admitted that the UPS tracking number was not for the TV. Despite this admission, I have not received a refund of the $1,362.05 that I paid, and Amazon has refused to intervene.

This website documents the seller's fraudulent activity, which constitutes felony fraud, and Amazon's complicity in allowing criminals to profit from their platform.

Key Points of the Scam

Abuse of Amazon's Messaging System: The seller repeatedly used Amazon's messaging system to send misleading information and request personal details.
Request for Personal Information: They asked for my direct phone number, a violation of Amazon's policies, under the guise of coordinating delivery.
Fake Tracking Information: The seller provided a UPS tracking number for an envelope, not the TV. This was a deliberate act to create a false delivery record.
Seller Admits to Fraud: In our message exchange, the seller does not deny that the UPS tracking number was for an envelope and not the TV, effectively admitting to the scam.
Amazon's Inaction: Amazon's support was unhelpful. I was transferred to nine different support agents, none of whom would issue a refund, even with clear evidence of fraud.
No Refund Issued: I am still out $1,362.05. The case is not "under investigation"—it is a straightforward case of theft, and the seller has admitted to it.
Amazon is Complicit: By failing to act, Amazon is enabling criminal activity on its platform and profiting from fraudulent sales. This is not just poor customer service; it is complicity in a felony.