YOUR CONVERSATION WITH Video & Audio Center - Same Day Shipping Sep 8, 2025 2:40 PM Hi : Seller Video & Audio Center - Same Day Shipping would like to offer you a courtesy refund or a replacement item for your Amazon order --- Message from seller Video & Audio Center - Same Day Shipping: If you would like us to ship a replacement item free of charge, please reply “Replace item” and confirm that the item description above is correct. OR If you would like a full refund, please reply “Full refund.” We hope that you give us another chance. Thank you very much. --- Sep 8, 2025 2:40 PM **PLEASE DISREGARD OUR PREVIOUS MESSAGE ABOUT COURTESY REFUND. Amazon only gives us limited options to send you a message.** [IMPORTANT] DELIVERY INFORMATION Thank you for choosing us! We're thrilled to inform you that your order is currently being prepared for shipping. Here are your tracking details: CARRIER: Estes Forwarding Worldwide TRACKING#: 4088550974 WEBSITE: https://efwtrack.com/track/ Please note that the Scheduled Delivery Appointment on the website is an ESTIMATE provided by the carrier only. Kindly provide a reliable contact phone number for the carrier to schedule an actual delivery appointment with you (once your order reaches their local terminal). While Amazon provides us with anonymized phone numbers for privacy, some carriers find it difficult to reach customers through this method. – Here are some important delivery guidelines: 1. For high-value items, please coordinate directly with the carrier for delivery scheduling. Standard free ground shipping is available on weekdays during standard business hours. Any delivery requests outside this window may incur additional fees. 2. Inspect the item upon delivery while the driver is present. Note any damages such as scuff marks, dents, or tears on the delivery receipt before signing. 3. If you haven't received a call two days before the estimated delivery date, please notify us immediately. 4. Please anticipate delays for ground shipments due to high demand. Please allow 7-10 business days for your unit to be delivered to you. We're working to minimize congestion, but we want you to be informed. 5. We recommend keeping the original packaging for easy returns. For more details, please see Amazon's Returns Policy on Televisions. We value your business and appreciate your trust in us. – Please expect a separate delivery notice to be sent containing the same information. Thank you and warm regards, VIDEO & AUDIO CENTER 301 North Oak St. Inglewood, CA, 90302 Customer Care Hotline: +1 866-822-2289 Sep 11, 2025 1:37 PM Hello , Please provide your direct contact number so we can forward it to the carrier. They will contact you once your unit arrives at the delivery station and is ready to be scheduled for delivery at your earliest convenience. Thank you and kind regards, Customer Service Team VIDEO & AUDIO CENTER 301 N Oak St. Inglewood, CA, 90302 (866) 822-2289 Weekdays 8:00AM - 8:00PM PST | Weekends 8:30AM - 5:00PM PST Sep 11, 2025 2:16 PM Sep 11, 2025 4:50 PM Hello , Thank you for confirming your contact number. We have forwarded this to the carrier . Once your unit arrives at the delivery station and is ready to schedule , the carrier will contact you to confirm a delivery time at your convenience . Should you have any questions or concerns, feel free to reply or call us. We will be happy to assist you. Thank you and kind regards, Kaye Customer Service Team VIDEO & AUDIO CENTER 301 N Oak St. Inglewood, CA, 90302 (866) 822-2289 Weekdays 8:00AM - 8:00PM PST | Weekends 8:30AM - 5:00PM PST Sep 15, 2025 1:19 PM Hello, This order shows as “Delivered” via UPS 1Z02620K0218748204 on 9/11. However, the only thing UPS delivered was an envelope containing a single sheet of paper with EFW tracking #8550974. No TV was delivered to my address. EFW shows the shipment arrived in Cheyenne on 9/14, but I haven’t received any call or scheduling link and there have been no further updates. Because the Amazon order is marked “Delivered,” I’m concerned about protection lapsing while I still don’t have the TV. Please do ONE of the following within 24–48 hours: 1) Update the Amazon order with the correct EFW tracking and provide a confirmed delivery appointment window, or 2) Cancel the shipment and issue a full refund. If I don’t have a confirmed appointment or refund by then, I’ll proceed with an A-to-Z Guarantee claim for “not received / materially different (envelope only).” Thank you. Sep 15, 2025 3:18 PM Hello , If you received a notice from UPS, no action is required on your part. This is simply part of our standard communication process to help keep you informed. We use these notifications as an added precaution to ensure that important delivery details reach you , especially in situations where email or buyer messages may not be successfully delivered. The carrier has been trying to reach you at to schedule your delivery, but they were unable to contact you. Please provide an alternative phone number at your earliest convenience, so they can successfully reach you. Thank you and kind regards, Customer Service Team VIDEO & AUDIO CENTER 301 N Oak St. Inglewood, CA, 90302 (866) 822-2289 Weekdays 8:00AM - 8:00PM PST | Weekends 8:30AM - 5:00PM PST Sep 15, 2025 3:19 PM Hello, Your order is currently under review and in process on our end. However, we were recently made aware that an A-Z claim has been filed on your behalf. Due to the ongoing investigation by Amazon regarding your purchase, we may need to verify additional information. To assist you further, please feel free to contact us at 866-822-2289. Our customer support team is available from 8 AM to 8 PM Pacific Standard Time. We are committed to ensuring your satisfaction and hope to make this experience a positive one for you. Thank you and best regards, Claims Department VIDEO & AUDIO CENTER 301 N Oak St. Inglewood, CA 90302 Customer Care Hotline: 1-866-822-2289 Sep 15, 2025 3:34 PM I don't have any texts or voicemails from the carrier. This is a scam. You are a scammer. I would like my refund now please. Sep 15, 2025 5:41 PM Hello , Thank you for reaching out to us. Your order is currently under review and in process on our end. However, we were recently made aware that an A-Z claim has been filed on your behalf. Due to the ongoing investigation by Amazon regarding your purchase, we may need to verify additional information. To assist you further, please feel free to contact us at 866-822-2289. Our customer support team is available from 8 AM to 8 PM Pacific Standard Time. We are committed to ensuring your satisfaction and hope to make this experience a positive one for you. Thank you and best regards, Claims Department VIDEO & AUDIO CENTER 301 N Oak St. Inglewood, CA 90302 Customer Care Hotline: 1-866-822-2289 Sep 17, 2025 7:38 AM I am cancelling Order #114-9177965-9123440 for NON-DELIVERY and request a FULL REFUND. UPS 1Z02620K0218748204 delivered only an envelope. The TV was not delivered. The paper inside lists EFW #8550974, which shows “Arrived at Destination City – Cheyenne” since 9/14 with no contact or appointment. I do not want a replacement and will not accept delivery. Please issue a full refund within 2 business days and instruct EFW to return the freight to sender. All communication will remain in Amazon Messages. Sep 17, 2025 9:34 AM Hello , If you received a notice from UPS, no action is required on your part. This is simply part of our standard communication process to help keep you informed. We use these notifications as an added precaution to ensure that important delivery details reach you , especially in situations where email or buyer messages may not be successfully delivered. Below are the shipment tracking details for your order 114-9177965-9123440: -------------------- Carrier: Estes Forwarding Worldwide (EFW) Contact Number: (855) 533-9669, open weekdays 8:00AM to 5:00PM EST Tracking Number: 8550974 Tracking Website: https://efwtrack.com/ Shipping Status: Arrived at Destination City Shipment passed through CHEYENNE, WY on 9/13/2025 -------------------- Please provide your direct contact number so we can forward it to the carrier. However, we were recently made aware that an A-Z claim has been filed on your behalf. Due to the ongoing investigation by Amazon regarding your purchase, we may need to verify additional information. To assist you further, please feel free to contact us at 866-822-2289. Our customer support team is available from 8 AM to 8 PM Pacific Standard Time. We are committed to ensuring your satisfaction and hope to make this experience a positive one for you. Thank you and best regards, Claims Department VIDEO & AUDIO CENTER 301 N Oak St. Inglewood, CA 90302 Customer Care Hotline: 1-866-822-2289 Sep 17, 2025 9:39 AM Give me my money back. Sep 17, 2025 9:47 AM Hello , Per your request for cancellation, we have submitted a request to have the unit rerouted back to us and the order cancelled accordingly. Your refund is currently under review and in process on our end. However, we were recently made aware that an A-Z claim has been filed on your behalf. As a result of the ongoing investigation by Amazon regarding your purchase, all transactions related to this order may be placed on hold. Due to the ongoing investigation by Amazon regarding your purchase, we may need to verify additional information. To assist you further, please feel free to contact us at 866-822-2289. Our customer support team is available from 8 AM to 8 PM Pacific Standard Time. We are committed to ensuring your satisfaction and hope to make this experience a positive one for you. Thank you and best regards, Claims Department VIDEO & AUDIO CENTER 301 N Oak St. Inglewood, CA 90302 Customer Care Hotline: 1-866-822-2289 Sep 17, 2025 12:38 PM Hello, Following up on my cancellation of Order #114-9177965-9123440 for non-delivery. The UPS tracking you entered (1Z02620K0218748204) was for an envelope only, not the TV. The freight sheet inside lists EFW #8550974, which shows only “Arrived at Destination City – Cheyenne” with no appointment. I do not want a replacement and will refuse any delivery. Please confirm in this thread within 1 business day that: You have cancelled the EFW shipment and instructed return to sender (no further delivery attempts). You have issued a full refund through Amazon (no restocking/return required since the TV was never delivered). You can provide the Amazon refund confirmation/ID and the date it will post to my payment method. All communication will remain in Amazon Messages—please do not ask for outside contact details. I have an open A-to-Z claim and will allow it to proceed if the above isn’t completed and confirmed here. Sep 18, 2025 8:24 AM Please see previous message Sep 17, 2025 : Per your request for cancellation, we have submitted a request to have the unit rerouted back to us and the order cancelled accordingly. Your refund is currently under review and in process on our end. However, we were recently made aware that an A-Z claim has been filed on your behalf. As a result of the ongoing investigation by Amazon regarding your purchase, all transactions related to this order may be placed on hold. Due to the ongoing investigation by Amazon regarding your purchase, we may need to verify additional information. To assist you further, please feel free to contact us at 866-822-2289. Our customer support team is available from 8 AM to 8 PM Pacific Standard Time. We are committed to ensuring your satisfaction and hope to make this experience a positive one for you. Thank you and best regards, Claims Department VIDEO & AUDIO CENTER 301 N Oak St. Inglewood, CA 90302 Customer Care Hotline: 1-866-822-2289 Sep 18, 2025 9:24 AM Hello, This is a follow-up on my cancellation of Order #114-9177965-9123440 for non-delivery. Your last message repeats the same template and doesn’t address my request. To close this out, please confirm in this thread within 1 business day that: You have cancelled the EFW shipment (EFW #8550974) and instructed return to sender so there are no further delivery attempts. You have issued a full refund through Amazon (no return required since the TV was never delivered) and can provide the Amazon refund confirmation/ID and the expected post date to my payment method. I will refuse any delivery and I do not want a replacement. All communication must remain in Amazon Messages—please do not request outside contact information. If these items are not confirmed here, I’ll allow my A-to-Z claim to proceed. Thank you. Sep 18, 2025 5:18 PM Hello , Thank you for reaching out to us. Yes, the unit has been cancelled on our end. We wanted to inform you that your refund is currently under review and in process on our end. To assist you further, please feel free to contact us at 866-822-2289. Our customer support team is available from weekdays 8 AM to 8 PM Pacific Standard Time. We are committed to ensuring your satisfaction and hope to make this experience a positive one for you. Should you have any questions, please don't hesitate to ask. Thank you and kind regards, Kaye Customer Service Team VIDEO & AUDIO CENTER 301 N Oak St. Inglewood, CA, 90302 (866) 822-2289 Weekdays 8:00AM - 8:00PM PST | Weekends 8:30AM - 8:00PM PST Sep 18, 2025 6:56 PM GIVE ME MY MONEY BACK!!! YOU ARE A SCAMMER!!! I'M GOING TO FILE A POLICE REPORT TOMORROW!!! Sep 19, 2025 3:17 PM Hello , We sincerely apologize for any inconvenience caused. Please rest assured we will work directly with Amazon’s Claims team to resolve this matter promptly and ensure the best outcome for you. Thank you and kind regards, Customer Service Team VIDEO & AUDIO CENTER 301 N Oak St. Inglewood, CA, 90302 (866) 822-2289 Weekdays 8:00AM - 8:00PM PST | Weekends 8:30AM - 8:00PM PST Sep 20, 2025 9:22 AM The UPS tracking you entered (1Z02620K0218748204) into Amazon for the TV I gave you money for was not actually for a TV. It was for a piece of paper. THAT IS FELONY FRAUD!!! GIVE ME MY MONEY BACK!!! If I don't get my money back by tomorrow I'm going to create a website to show the world that you are a scammer! URL to follow. I filed a police report. Have fun with that;) Sep 20, 2025 11:10 AM Hello , We sincerely apologize for the inconvenience this situation has caused. Please rest assured that we are committed to working closely with Amazon’s Claims Team to address this matter and pursue the best possible resolution on your behalf. Thank you and kind regards, Kaye Customer Service Team VIDEO & AUDIO CENTER 301 N Oak St. Inglewood, CA, 90302 (866) 822-2289 Weekdays 8:00AM - 8:00PM PST | Weekends 8:30AM - 8:00PM PST Sep 20, 2025 1:20 PM FINAL NOTICE — REFUND DEMAND (Order #114-9177965-9123440) The facts are not in dispute: The UPS tracking 1Z02620K0218748204 you entered was for an envelope only, delivered 9/11. In your messages you provided different freight tracking EFW #8550974 for the actual TV, which never reached me. I canceled the order and will refuse any delivery. An envelope is not a $1k TV. You stated the freight has been cancelled/rerouted. This is your last opportunity to resolve non-delivery. Do the following within 24 hours and confirm here in Amazon Messages: Issue a full refund through Amazon and provide the Amazon refund transaction/ID and the expected post date to my payment method. If you do not confirm by the deadline, I will proceed without further notice: allow my A-to-Z Guarantee claim to be adjudicated, request Seller Performance review for tracking misuse and messaging abuse, and file formal complaints with consumer-protection agencies and review platforms. All evidence (photos, tracking screenshots, and this thread) is preserved. Keep all communication inside Amazon Messages; do not request outside contact. Sep 20, 2025 1:30 PM Hello , We sincerely apologize for any inconvenience caused. Please rest assured we will work directly with Amazon’s Claims team to resolve this matter promptly and ensure the best outcome for you. Thank you and kind regards, Customer Service Team VIDEO & AUDIO CENTER 301 N Oak St. Inglewood, CA, 90302 (866) 822-2289 Weekdays 8:00AM - 8:00PM PST | Weekends 8:30AM - 8:00PM PST Sep 20, 2025 1:33 PM Your message repeats the same template and does not address my request. For Order #114-9177965-9123440 (non-delivery): UPS 1Z02620K0218748204 was for an envelope only. You provided different freight tracking EFW #8550974 for the TV. I cancelled and will refuse any delivery. Please reply in this thread within 24 hours with BOTH: The Amazon refund transaction/ID (R00… number). The date the refund will post to my payment method. If your next message does not contain (1) and (2), I will stop engaging and allow my A-to-Z Guarantee claim to be adjudicated, request Seller Performance review for tracking misuse, and publish a consumer-awareness website documenting this case (timeline, screenshots of UPS/EFW tracking, and this message thread) so others can make informed decisions. All communication must remain inside Amazon Messages only. Sep 20, 2025 7:45 PM Hello , Thank you for reaching out to us. As mentioned above, we are actively working directly with Amazon's claims team to resolve this matter. We appreciate your patience, and we’ll continue to monitor the status closely. Thank you and kind regards, Customer Service Team VIDEO & AUDIO CENTER 301 N Oak St. Inglewood, CA, 90302 (866) 822-2289 Weekdays 8:00AM - 8:00PM PST | Weekends 8:30AM - 8:00PM PST Sep 20, 2025 8:50 PM I gave you over $1300 for a TV and you sent me a piece of paper. You are a fraudster, a scam artist, and a criminal and I'm going to make sure that everyone knows it. Sep 21, 2025 10:52 AM Hello , We are very sorry for the distress this situation has caused. We understand how upsetting this is given the amount you paid. Please know we are actively working with Amazon’s claims team to resolve this matter and are monitoring the claim closely. Thank you and kind regards, Alex Customer Service Team VIDEO & AUDIO CENTER 301 N Oak St. Inglewood, CA, 90302 (866) 822-2289 Weekdays 8:00AM - 8:00PM PST | Weekends 8:30AM - 8:00PM PST